PW
Paul W

1 reviews | Active since Jun 2023

19 Jun 2023, 09:56

Woodford Car Hire CapeTown Airport

Rented a car from Cape Town Airport branch - staff was friendly and after standing g in a long line for over 30 minutes, got the car ( old and antiquated computer system in my opinion ) No problems with vehicle and I returned the vehicle as per contract , filled up and without damage (- upon the return it was inspected y a friendly young man and it was OK’d However 3 hours later I received a WhatsApp message that they re inspected the car ( by this time I am on a plane ready to leave the country) and that they found a chip on the windshield. NO proof thereof - just their word Today I get an email from their claims department that there will be R 5000 charge ( the same as the hood against my credit card - conveniently ) plus another R574 handling fee Again still no proof of any damage I think this is a common way for Woodford to **** their customers ( especially the foreign ones as there is no way to proof once innocence in a matter ) Had a larger van reserved for January 24 for the whole month , guess what ? That’s is now cancelled. Any charges will now be reported as *****ulent against my CC and the matter will handed over to a legal team. Lesson learned Shame on Woodfords

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply19 Jun 2023, 12:42
Official
Dear Paul

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2023 Team

Woodford Group