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Amith R
1 reviews | Active since Nov 2012
09 May 2024, 08:07
Woodford Car Hire
Have to convey, excellent Service from Woodford Car Hire (Cape Town). I was a bit skeptical, as such was my very first experience / booking with Woodford.
But from the time we arrived to collect the vehicle, all worked like clock work. Quick, Friendly, Efficient Staff, who explained all, and possessed the knowledge to answer all my questions.
A few negatives did partially impact on the excellent experience, namely:
1. The car did have many small scratches [mags + car body], a loose front bumper 'lip,' all such 'defects' were pointed out to the staff member in the vicinity. He did offer to exchange the vehicle, be I opted to still utilize, on condition that all was noted;
2. During use, there were two isolated incidents with "live" active ****roaches. We did eliminate such, just I do believe perhaps the vehicles need to be fumigated / sprayed after set intervals. Such was mentioned when the car was returned to Woodford;
Even though we did have the above "negatives" the OVER-ALL Experience, ease of use and booking, reliability, friendliness, efficiency, all made the entire first time experience totally pleasant, and we will definitely be utilizing ONLY Woodford (in the future) for vehicle Hire. Well Done Woodford!
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Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
09 May 2024, 08:21Dear Amith
Thank you so much for your positive feedback and for taking the time to post this review.
We are so glad you're happy with the service received.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your support and patience.
Yours sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply09 May 2024, 08:21
Official
Dear Amith
Thank you so much for your positive feedback and for taking the time to post this review.
We are so glad you're happy with the service received.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your support and patience.
Yours sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
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Amith R's updateReviewer Update
04 Jun 2024, 23:4104 June 2024
Re: *****ulent Charge, post conclusion of the Rental Agreement
My previous review, still “holds” to an extent, the service provided upon pick-up and drop-off of the rented vehicle seemed effortless. However, the actions which preceded by Woodford is nothing short of *****ulent!
According to their rental agreement, they will bill the client a R250.00 handling fee for any traffic fine received during the use / rental of the vehicle. We unfortunately got a traffic ticket for parking in a “reserved” parking bay. The traffic violation ticket was settled accordingly with the Cape Town Traffic Authority.
When I queried as to why and how my account was billed for an amount of R287.50, I was advised by a customer service consultant [a Ms. T. David], that even though I had settled the fine, Woodford charges a re-direction fee, as the ticket needs to be linked to my name, and not the rental company’s.
Reasons for me believing Woodford acted in a *****ulent manner:
1. My bank account was debited without my approval / authorization;
2. Their agreement is specific about amounts and whether such amounts attract VAT.
3. The “handling fee / redirection fee” for traffic fines, a fee amount of R250.00;
4. The point of all amounts are including VAT unless stated otherwise;
5. My understanding of point 10.19, is that the R250.00 was inclusive of VAT, in accordance of details outlined in point 4.1;
6. Point 4.7, stipulates that outstanding charges would be payable by the “due date,” the invoice shared via email to me, had no stipulated payment date, and when I did query this invoice with the representative: Sumith Hooseria, I got ZERO Feedback, emails sent to Hooseria on 21/05/2024 & 27/05/2024. It was only after I emailed their customer service on 03/06/2024, did I get replies from a Ms. T. David;
7. My FNB Bank account was debited for an amount of R287.50, and such was completed without my authorization on 26/05/2024;
8. According to Ms. David, the “redirection fee” is for the fact that the traffic fine is changed from their own name(s) to mine, which contradicts the information stipulated on the fine payment confirmation received from the Cape Town Traffic Authority;
9. Ms. David also stipulated, even though I had settled the fine [which is still in my possession], the ‘redirection fee” was still payable;
This “handling fee / redirection fee” to me seems as a way to ‘fleece’ unsuspecting clientele, and I do not believe such practice is ethical nor legal. Yes, Woodford needs to have a system in place to deal with clients who choose not to settle a fine, but in my opinion the additional fees need to be based specifically on an “individual rental basis.”
To-date, the amount debited from my bank account has NOT been refunded, next ‘stop’ the Ombudsman for Vehicle Rental Companies in South Africa.
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Amith R's update04 Jun 2024, 23:41
Reviewer Update
04 June 2024
Re: *****ulent Charge, post conclusion of the Rental Agreement
My previous review, still “holds” to an extent, the service provided upon pick-up and drop-off of the rented vehicle seemed effortless. However, the actions which preceded by Woodford is nothing short of *****ulent!
According to their rental agreement, they will bill the client a R250.00 handling fee for any traffic fine received during the use / rental of the vehicle. We unfortunately got a traffic ticket for parking in a “reserved” parking bay. The traffic violation ticket was settled accordingly with the Cape Town Traffic Authority.
When I queried as to why and how my account was billed for an amount of R287.50, I was advised by a customer service consultant [a Ms. T. David], that even though I had settled the fine, Woodford charges a re-direction fee, as the ticket needs to be linked to my name, and not the rental company’s.
Reasons for me believing Woodford acted in a *****ulent manner:
1. My bank account was debited without my approval / authorization;
2. Their agreement is specific about amounts and whether such amounts attract VAT.
3. The “handling fee / redirection fee” for traffic fines, a fee amount of R250.00;
4. The point of all amounts are including VAT unless stated otherwise;
5. My understanding of point 10.19, is that the R250.00 was inclusive of VAT, in accordance of details outlined in point 4.1;
6. Point 4.7, stipulates that outstanding charges would be payable by the “due date,” the invoice shared via email to me, had no stipulated payment date, and when I did query this invoice with the representative: Sumith Hooseria, I got ZERO Feedback, emails sent to Hooseria on 21/05/2024 & 27/05/2024. It was only after I emailed their customer service on 03/06/2024, did I get replies from a Ms. T. David;
7. My FNB Bank account was debited for an amount of R287.50, and such was completed without my authorization on 26/05/2024;
8. According to Ms. David, the “redirection fee” is for the fact that the traffic fine is changed from their own name(s) to mine, which contradicts the information stipulated on the fine payment confirmation received from the Cape Town Traffic Authority;
9. Ms. David also stipulated, even though I had settled the fine [which is still in my possession], the ‘redirection fee” was still payable;
This “handling fee / redirection fee” to me seems as a way to ‘fleece’ unsuspecting clientele, and I do not believe such practice is ethical nor legal. Yes, Woodford needs to have a system in place to deal with clients who choose not to settle a fine, but in my opinion the additional fees need to be based specifically on an “individual rental basis.”
To-date, the amount debited from my bank account has NOT been refunded, next ‘stop’ the Ombudsman for Vehicle Rental Companies in South Africa.