Woodford Car Hire

I was and remain shocked at the manner in which Woodford Car Hire is treating me regarding the refund for a car hire that I did not even proceed with. I hired a car on 19 Dec 2025. On realising that the company only operates on credit cards, I was unable to proceed with the hire. Not my fault but they do not take any other form of payment other than a credit card (otherwise they charge a ridiculous deposit). The hire was cancelled on 19 December 2025. I was informed that a refund would be done between 7 to 14 days. As of 14 Jan 2026, the refund has not reflected in my account despite various undertakings (accompanied by a so-called payment receipt) and various email confirmations that payment has been made. I am deeply disappointed and will never hire from them again.