WOODFORD CAR HIRE

I booked a car for period 15 - 25th September 2023 On arrival at Cape Town Int Airport I was told that the car had been cancelled - no explanation. I was offered a smaller car which I could not accept as it would not be suited for my needs. I was travelling with family - ( 4 seniors) a special birthday celebration trip We then had to stand waiting outside in the cold wind for about 45 min before a car was available Due to the heavy rains and floods during that time we were stranded in Herm****, roads were closed, could not get to the airport. Flights were also cancelled. It is then when I tried to make contact witb Woodford to arrange for extended service. Tried numerous no's, numerous times, sent rmails, NO REPLY !! Screendshots all forwarded in my emails We then flew back on Thursday 28th I told the people at the car rental station that I will follow up with head office What was supposed to be a pleasant fam trip, turned into a very unpleasant one On top of all that, I had to make LOTS of phone callsa again, and only AFTER 8 DAYS THE HOLDING DEP was transferred in my bank acc - ANOTHER FRUSTRATION!! Must admit, I travell a lot and this is the worst experience that I have ever had., therefore I WILL NEVER MAKE USE OF WOODFORD'S SERVI CE AGAIN NOR WOULD I RECOMMEND THEM TO ANY ONE I tried again today to make contact with a senior person, spoke to Tracy about 4/5 times Promised to get back to us before end of the day..

STILL WAITING DISGUSTING!!