aR
audrey R

1 reviews | Active since Aug 2020

27 Sept 2023, 06:14

Woodford car hire

Experience with a Woodford Car Hire, nobody answers the calls after hours I had an emergency, but I had to hire a car for almost 2 months I need to contact somebody to make adjustments over weekends. I called Emergency a contact number num for five times. A guy by the name of Adele was on the emergency call and then he asked me to give him my number so the manager will contact me about five times and call back and he doesn’t know why the manager is not contacting me. Secondly, I had a situation where I needed to sign a contract in Santon I traveled for 45 minutes only to get there and find out that the person in Cape Town gave me the wrong information about signing the contract the Indian guy there said I must wait there for the manager from Cape Town to for me back in the Hilton hotel, I waited and waited and waited so many hours and nobody ever phone back. Eventually I had to cancel that reservation and I had to make a reservation with another company so throughout the entire period of two months that I had come into contact with these people it was a nightmare. I don’t know how authentic the rest of the reviews are.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply27 Sept 2023, 09:02
Official
Dear  Audrey

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Kayla Marriott

The Woodford Group

Vison 2023 Team