Woodford car hire.

Counter service was better this time around. Do not try and call them !! You will be shoved from pillar to post for a very long time, listening to endless automated garble, and then the system hangs up. When you do get thru to a switch board, they will transfer your call where you will listen to more garble and then the system will hang up. The system is a failure and big negative for me. It shows what will happen if I really need to get hold of some one quickly. The automated whats app message does not work. endless circles of automation. The very fact that this service requires a RSA cell number shows that things are not being carefully thought thru. The new trick at woodford is that there is no one to meet you and check the car with you ? so then how do we agree to damages ? Yes, it was a brand new car, BUT full of scratches. Not noted in my envelope. So i take the chance and take the car, i dont want to walk back to discuss this. My challenge to the Senior management of Woodford, get a secret cell number and ID and hire a couple of cars and phone in a couple of times for a fictional problem, and see how it goes. ORTIA station lead manager was understanding and gave me his direct line for future. I will use Woodford again, as its the one I know. But, hells bells - Take it easy on the automation, Please, and Thankyou.