Woodford = Bad service

I liked their website with all the 'available' options...and pricing is not too bad, so booked and paid for in full 2 months in advance. The service (or lack thereof) we received at OR Tambo airport branch in South Africa upon collecting the vehicle however was very disappointing.

In the 2 and a half hours we sat there along with 4 or 5 others with similar (not similar as the agent insisted a Sedan is to an SUV...but rather the actual meaning of the word) problems waiting for their rentals, it was clear that there's no organization and leadership...at that branch at least. In the end we needed to make and pay for alternative arrangements...due to the delay they caused in providing our rental.

Also, it's been 2 weeks and we've not been refunded the deposit...despite taking a full 100% liability waiver option. When I query it they just give the standard reply of promising to get back to you in 48 hours BUT just don't.