BO
Bob O
1 reviews | Active since Apr 2020
19 Apr 2020, 21:38
Woodford and carTraweler shenanigans!
I hired a Woodford car at OR Tambo in January 28-31st, not aware that there was a third party called cartrawler involved. My card was accordingly charged and the deducted the week after. I just received a notification of a further today form Woodford. It reads: Dear Customer, Please be informed that the third party with whom your rental was booked -CarTrawler-has defaulted on payment to Woodford Car Hire in lieu of your rental. We are therefore forced to charge you directly for the amount by debiting your credit card, as per the rental agreement.
Strongly enough I paid this amount upfront at the Woodford office. I HAVE NO IDEA WHY THEY ARE CHARGING ME AGAIN. HAS ANYONE EXPERIENCED THIS !!!
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Woodford Car Hire's replyOfficial
19 Aug 2020, 07:20 Dear Bob
Thank you so much for your feedback.
Rest assured, I will be using your feedback as a learning tool to improve our services in every way possible. Management will surely be notified of these issues and I can confidently assure you that such experiences will not repeat itself.
Please continue to confide in our services , I will personally ensure that every future endeavor with us will be a pleasant one.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with.
Yours Sincerely,
Samantha
WoodFord Group
Thank you so much for your feedback.
Rest assured, I will be using your feedback as a learning tool to improve our services in every way possible. Management will surely be notified of these issues and I can confidently assure you that such experiences will not repeat itself.
Please continue to confide in our services , I will personally ensure that every future endeavor with us will be a pleasant one.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with.
Yours Sincerely,
Samantha
WoodFord Group
Woodford Car Hire's reply19 Aug 2020, 07:20
Official
Dear Bob
Thank you so much for your feedback.
Rest assured, I will be using your feedback as a learning tool to improve our services in every way possible. Management will surely be notified of these issues and I can confidently assure you that such experiences will not repeat itself.
Please continue to confide in our services , I will personally ensure that every future endeavor with us will be a pleasant one.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with.
Yours Sincerely,
Samantha
WoodFord Group
Thank you so much for your feedback.
Rest assured, I will be using your feedback as a learning tool to improve our services in every way possible. Management will surely be notified of these issues and I can confidently assure you that such experiences will not repeat itself.
Please continue to confide in our services , I will personally ensure that every future endeavor with us will be a pleasant one.
Thank you so much for your continuous support.
Please stay safe during this difficult and uncertain time we are faced with.
Yours Sincerely,
Samantha
WoodFord Group