Woodford ****** .

I would like to review a bad experience that I actually had to.gk through with woodford car hire,my first experience with them was when I hired a car on the 14 April 2023 ,picked up location was Cape town Airport, I paid a everything including holding deposit of 4k using my FNB debit card and the reason was that I didn't have the physical credit card with me .

I returned the car on the 18th of April without any issues and then they send me the invoice of refueling and fuel cost of the car which I didn't have issues with ,two fans later there was money going off my account ,I became surprised since we'll they had holding deposit ,7 fans later I started to follow up with them through a call and then initially they said I don't have deposit, we went back and forth and then eventually they admitted couple of weeks later that indeed I was due for the deposit which was eventually returned to me .

On the 9th June 2023 I hired again with them this time around the pick up was in OR Tambo airport ,I again paid everything including zero access insurance together with the 5k deposit and then this time around I used the credit card .the vehicle was returned on the 14 June 2023 with no damages to my understanding, and then while I was waiting for them to clear my holding deposit by checking my credit card statement I was surprised to realize that they actually went into my account and instead of returning my deposit they further debited 2.4k approximate and then when I checked my email to fate there is no deposit returned and also there is no form of justification for that amount or any invoice send to me ,my piece of knowledge tells.me.that is for petrol since we'll the car was empty but the question is does it really cost so much to refill urban cruiser that I refilled a full tank of it with 1000 rand in durban and then is costing them 2.4k ,secondly don't they think I deserve a cost breakdown of what am I actually paying for and why do they go into.my account and act like a debit order while they are having a holding deposit ,now I can't actually use my card because they cleaned it out ,is that how they operate or treat they're customers? I called them explained my story and even reviewed on Google but they seems not to be bothered .

I hope with this review people get enlightened before they commit the same mistake like I did by hiring with them .