1 reviews | Active since Nov 2023
Wont be using Woodford again,
Terrible admin system. I paid for my booking with my business Ucount card, then when I got to collection, they would not let me pay the deposit with my company card stating that they only take personal cards, so then why accept my corporate company Ucount card in the first place?
Then they said they would do it (use my company card) and said I had to provide an OTP which was supposedly sent to my email but never arrived. However, all their other email arrive just fine. After about an hour I gave up and they said they would do a refund.
Just a whole bunch of stuffing the customer around. I left there and went to Tempest and drove out with a car within 15 minutes (no kidding) using my company card. Now I am waiting for my refund which apparently will take a whopping 7 to 14 days.
Let us see if that ever happens, poor show, I will report this to Ucount as well.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
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Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
You may email us on ***********
Is not quite an option *********** is not an email address.
You may email us on ***********
Is not quite an option *********** is not an email address.