When giving an option to modify and original booking, Please stick to the modifications customers have done.

Item: Woodford Car Hire
Rating: 1
Author: Faaizah M

Worse people to deal with, they give an option to modify a booking when the prices for a rental is cheaper however after modifying they still charge you the original amount and without authorization debit your credit card after processing the deposit back to your credit card. Really not impressed with Woodford Car Hire

Helpful (0)

Replies (3)

Woodford Car Hire's replyOfficial

03 Nov 2022, 16:21

Dear Faaizah

Thank you for taking the time to review our service, I sincerely appreciate you bringing this issue to my attention.

I'm sorry to hear you had such a frustrating experience that's not what we like to hear, please contact my customer care team at ***

Yours Sincerely,

Shaylene Hil
Woodford Car Hire
Vision 2022 Team

Woodford Car Hire's reply03 Nov 2022, 16:21

Official

Dear Faaizah

Yours Sincerely,

Shaylene Hil
Woodford Car Hire
Vision 2022 Team

Faaizah M's updateReviewer Update

03 Nov 2022, 19:21

I have contacted your customer help line email. Apparently it's under investigation and I'm not sure for what reason as I stated a modification that can be done on a current booking shouldn't be a problem.

Faaizah M's update03 Nov 2022, 19:21

Reviewer Update

Woodford Car Hire's replyOfficial

04 Nov 2022, 09:13

Dear Faaizah

Thank you for your valued feedback.

Kindly note feedback will be provided shortly via email.

Thank you for your support and patience.

Have a great dy further.

Yours sincerely,
Shaylene Hill
Woodford Car Hire
Vision 2022 Team

Woodford Car Hire's reply04 Nov 2022, 09:13

Official