1 reviews | Active since Aug 2016
what you see is not what you get
my booking was made months ago, a Haval Jolion was selected specifically for size and theft connotations( in relation to Toyota). I arrived in Lanseria to find out that the Toyota Cross was assigned and they never have the Haval assigned to Lanseria at all. The clerk doing my booking was extremely flippant advising that this situation happens often and she would advise me to register a complaint. When I tried another agency ( which was too late at that time) she did not blink and advised me to continue. When I dropped the car at OR Tambo the services clerk there stated that they have stopped using the Haval because of mechanical issues. My question is whay advertise something you do not have in the first place, why not just advertise what you have so that the client may make an informed choice?
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Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2025 Team