What a bad experience with Woodford car rental

Please note that for the second time you have given me bad service .This time you cancelled my booking without even confirming if I was still coming due to late arrival at the airport. I had paid a confirmation booking fee of R250 and any one would have known that is a serious commitment. When I got to the airport I was stuck without a car and had to uber to Durban at night due to your bad service . The guy at the front point did not even seem to care that we had no car. I think I have had enough of such bad service with Wood ford twice in different airports and have never experienced this with other car rental dealers. You need to honestly work on your customer services , It's bad. SincerelyPamela Khaba - Dlamini