VZ
Viesturs Z

1 reviews | Active since Apr 2024

13 Apr 2024, 12:29

WATCH OUT FOR BEING **********!

Overcharged for fuel again. 2 of last 3 rentals this has happened with Woodford. Check your invoice attentively! In both instances they charged for more fuel used than km traveled with normal vehicle consumption. On this particular Toyota Corolla Cross rental they charged 48 litres on 315km traveled, average consumption works out to 15.2L/100km.

On the previous overcharge they later refunded about R600, and now I have to deal with their useless customer service again. That took them more than 2 weeks. Also, no gesture of goodwill or formal apology followed.

0
Replies (1)
Woodford Car Hire
Woodford Car Hire's reply15 Apr 2024, 08:03
Official
Dear Viesturs
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.
 
Abigail Mentor
The Woodford Group
Vision 2024 Team