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Clinton C
1 reviews | Active since Jan 2024
15 Feb 2024, 06:42
Was issued with a rental vehicle that had an expired license at the Umhlanga branch
Was issued with a rental vehicle that had an expired license at the Umhlanga branch. I was pulled over by Metro and issued with a fine on my name. Addressed this with customer care and management. Customer care wants the manager to pay the fine for his negligence which he agreed to. The manager informed he would settle the fine at the end of January when he got paid. However at the end of January he now says he has no funds available. Even addressed this with the area manager but he has failed to provide feedback. It's an ongoing issue for the past month with no resolution.
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Replies (2)0
Replies (2)Woodford Car Hire's replyOfficial
15 Feb 2024, 07:04Dear Clinton
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply15 Feb 2024, 07:04
Official
Dear Clinton
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
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Clinton C's updateReviewer Update
16 Feb 2024, 12:10Hi Mrs Abigail Mentor
Customer care has informed that management would get back to me, however I am still waiting for a response. It is now the 6th week and still the issue continues. Please can you assist in finally resolving this matter.
Thank you.
Customer care has informed that management would get back to me, however I am still waiting for a response. It is now the 6th week and still the issue continues. Please can you assist in finally resolving this matter.
Thank you.
CC
Clinton C's update16 Feb 2024, 12:10
Reviewer Update
Hi Mrs Abigail Mentor
Customer care has informed that management would get back to me, however I am still waiting for a response. It is now the 6th week and still the issue continues. Please can you assist in finally resolving this matter.
Thank you.
Customer care has informed that management would get back to me, however I am still waiting for a response. It is now the 6th week and still the issue continues. Please can you assist in finally resolving this matter.
Thank you.
