Very Unhappy customer

Item: Woodford Car Hire
Rating: 1
Author: Adrian N

I rented a vehicle from OR Tambo International my deposit has not been returned. They coming up with stories off etoll charges whiich and flat Tyre. But it's not my invoice. Invoice relating to another individual and they holding back my funds. I have spoken to Naseer at the OR Tambo office and he said funds would be released within 72 hours. Still nothing . An invoice of someone else was sent to me. And pictures of the agreement which is not mine . I have tried tireless to contact every number but no one picks up. Very poor service

Helpful (0)

Replies (2)

Woodford Car Hire's replyOfficial

10 Jan 2024, 07:09

Dear Adrian

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Woodford Car Hire's reply10 Jan 2024, 07:09

Official

Dear Adrian

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team

Adrian N's updateReviewer Update

12 Jan 2024, 12:36

Hello Abigail

Trust that you are well.

I did get an email from your customer service stating the problem has been resolved and funds will reflect into my account( 10 January 2024). To date nothing has been deposited. Its been 13 days already. STILL NOTHING

Adrian N's update12 Jan 2024, 12:36

Reviewer Update