Very unhappy customer

Hired a vehicle, paid upfront then realised that i might run into some issues uoin collection of vehicle as i've not had my liscence for a period of 3 years yet. I then tried calling them, and ended up spending about R300 airtime with all the calls made to Woodford, just holding on the line with no assistance or resolution to my plight. I ended up not collecting the vehicle so essentially ive paid for a service i have not received.