Very disorganized and unprofessional

Still shocked by the way I have been treated by their staff, well after they have taken my money! While trying to convince me to book they were so nice and once that was done it has changed. They promised to put a block on my credit card to the value of 5k as I needed the car for less than 3hrs and wild release as soon as tbe car is back. They **** and actually deducted the money from my account last 6 days ago. I called following up on my Cash and their front desk staff said there is no car hire agency that refunds in less than 7 days. Not my concern, though a lie. I booked with them and they said that they would block and release within 24hrs. He shouts so loudly that I am mad and puts the phone down. It is clear that their service is quality is a little below the others but to call a client \mad"after I quote them on what they promise is unheard of!! I called back very furious and he puts me on hold and answers his cellphone. I have made several attempts to call a manager and have simply got the brush off or asked to leave a message or send an email. I'm disgusted by Woodford car hire and would not advise that anyone use this ****a of an operation!!! """