Very disgruntled customer

I have rated my experience with Woodford Car Hire this time a 3 but I want to give the staff member Justice at OR Tambo office a personal 5 because of how he handled the situation.. I felt reassured with his polite greeting but thereafter felt emotionally and visibilly embarrassed and humiliated after he told me that I could not hire the vehicle I had booked in advance months prior to my trip to South Africa.. I was informed by Justice that I was blocked on Woodford Car Hire system as a "bad payer". I remained calm but very embarrassed after hearing this news. I had used my email address to make the booking and still did not understand why this was displayed on the screen as I and my wife had hired vehicles whenever we travelled to South Africa as we lived and worked abroad. Justice then informed me that in 2015 I had an outstanding debt relating to an accident which I confirmed I had in Durban with a bakkie I had hired but also that I had taken super cover in the event of any accident or theft. I saw a copy of the damage report on screen but also that an outstanding amount of +-R3800 was owed. Justice had tried his best to resolve the situation but my embarrassment and humiliation was too emotional at the time that I did not want to say another word. I needed a care urgently as I was assured through emails that my reservation would be honoured when I arrived in South Africa. I then had to outlay almost R 8000 to hire a car from Europcar for only 3 days because of wrong advice from their consultant. I have always used my email address "***"and also hired cars from Woodford Car Hire after 2015 from King Shaka Airport through my wife. I felt reassured at first by Justice your staff member at OR Tambo airport by his polite professional manner but then left emotionally visibilly stressed humiliated and embarrassed.after been told that "I am a bad payer and blocked on the Woodford Car Hire system. I do not recall ever been notified about this debt and feel that Woodford Car Hire owes me an apology in writing after I also had to outlay R8000 which I had not budgeted for causing me further stress during my time in South Africa.