1 reviews | Active since Apr 2020
Very disappointed with ********* business conducted by Woodford Car Rental Durban
After many years of dealing with Woodford Car Rental both JNB & Durban Office for both My Clients as well as My own personal bookings, I am most disappointed in the way my query has been handled, concerning receiving my deposit back on return of the vehicle. Take note, about a year ago, I experienced the exact same problem where they will find all ways Not to refund your deposit - But I did Not take this up then and still returned with a new booking where I had the exact same debacle about refunding my deposit. This time, they have given me such a run around with different excuses together with different deduction amounts even to the point of sending a ****, garbled Proof of payment, promising my deposit had been paid which clearly was Not, because they came back with some other amounts to say I'm not getting my deposit. The reason I write this review is to warn others as same has happened to many clients as per previous reviews. As a Travel Agent for many years, Woodford will Definitely Not be getting My business any longer, whether personal or from my clients!
Thank you for your feedback.
I am extremely sorry for your experience. I will personally ensure that your concerns are addressed with management. i will use your experience as a learning tool for this not to happen again. In future, we promise, you will not have this experience again,
Thank you for your continuous support.
Please stay safe during this difficult time we are faced with.
Yours Sincerely,
Samantha Sutton
WOODFORD GROUP
Thank you for your feedback.
I am extremely sorry for your experience. I will personally ensure that your concerns are addressed with management. i will use your experience as a learning tool for this not to happen again. In future, we promise, you will not have this experience again,
Thank you for your continuous support.
Please stay safe during this difficult time we are faced with.
Yours Sincerely,
Samantha Sutton
WOODFORD GROUP
Please could you provide me with your Rental Agreement number so I can escalate to senior management.
I will await this information from you so I can be of the utmost assistance.
Thank you,
Yours Sincerely
Samantha
WOODFORD GROUP
Please could you provide me with your Rental Agreement number so I can escalate to senior management.
I will await this information from you so I can be of the utmost assistance.
Thank you,
Yours Sincerely
Samantha
WOODFORD GROUP
