Value for money, Service can be better

This is the first time i used a car hire in South Africa. I booked the car in advance and took about 15-20 minutes at the counter to organise the car. I was given a car upgrade as the one that i had booked wasn't available so that was a good response. The option for add on like child seat only gives an option for one whereas I needed two. It would be good if that can be changed. I was provided two child seats so again that was good response. GPS system that I had booked wasn't available and i was asked to her from the shop next door. I would have appreciated that this was done by Woodford as I had booked in advance. Last but most important , when i went back to return the car on Sunday evening at around 8pm there was no one to receive the car. For a first time user this was a bit unsettling. Finally i was told to drop the keys at the Wood ford office. This was 3 days ago and i am yet to receive an invoice!!