SN
Sibongiseni N
1 reviews | Active since Jan 2014
04 May 2023, 19:05
******** use of my profile
My profile has been used to book a car for someone else without my permission. I am so disappointed at Woodford. This is unacceptable. I suspect internal *****. This cannot be a mistake. The reference number is DD 17289. I tried to call around as nobody is interested in looking into the matter. Some employees dismiss it as just a mistake. Totally unacceptable.
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Replies (2)
Woodford Car Hire's replyOfficial
05 May 2023, 06:59Dear Sibongiseni
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Woodford Car Hire's reply05 May 2023, 06:59
Official
Dear Sibongiseni
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Junaid Williams
The Woodford Group
Vison 2023 Team
SN
Sibongiseni N's updateReviewer Update
05 May 2023, 16:53I request the matter to be properly investigated by an experienced person, pls. Junaid and Sanele are lost. Junaid says in a nutshell, my complaint has no basis. Sanele says he didn’t update the system but he sent the email to me. Woodford is a relatively big company please. Take action and responsibility. Please. The fact of the matter is l didn’t book any car during this period nor request any reservations. Why my profile was used? Thanks
SN
Sibongiseni N's update05 May 2023, 16:53
Reviewer Update
I request the matter to be properly investigated by an experienced person, pls. Junaid and Sanele are lost. Junaid says in a nutshell, my complaint has no basis. Sanele says he didn’t update the system but he sent the email to me. Woodford is a relatively big company please. Take action and responsibility. Please. The fact of the matter is l didn’t book any car during this period nor request any reservations. Why my profile was used? Thanks