URGENT AND FORMAL COMPLAINT REGARDING RENTAL VEHICLE DAMAGE DISPUTE

I am writing to formally address and seek resolution for a distressing situation concerning my recent car rental experience with Woodfordshire.

On January 16, 2025, I arrived at OR Tambo to pick up the vehicle I had reserved through your website. To my disappointment, the car initially booked was not available, and I was assisted by Ibrahim and Michael Smit. Michael informed me that the manual vehicle I had selected was unavailable, and only an automatic Toyota Cross was offered. Due to the late hour and lack of options, I accepted a Toyota Starlet instead.

At the time of receiving the car, no inspection was conducted, and I left without any documentation. The individual who handed over the vehicle mentioned it had just been returned by another client. Concerned about the condition of the car, I took detailed photos at home on January 17, 2025, to protect myself from any false claims of damage. Unfortunately, I neglected to photograph the bumper.

Upon returning the vehicle on February 19, 2025, I was informed of a scratch on the left bumper. I promptly provided all the photos I had taken to demonstrate the condition of the car upon receipt. I made these efforts as I have been cautious due to previous issues with Woodfordshire.

Despite my transparency and evidence, I am now being unjustly accused of causing damage I did not inflict. Moreover, I have been informed that my deposit will not be released due to an ongoing investigation. This is particularly concerning as I urgently require these funds for a funeral at home.

I am requesting an immediate and thorough review of this situation. It is crucial for me to resolve this matter promptly to access the funds needed for pressing personal obligations.

Thank you for your attention and understanding. I look forward to your swift response and a fair resolution.

Sincerely,