MW
Moh W
1 reviews | Active since Feb 2015
25 Dec 2020, 08:23
Unsupported excessive charges - Poor post hire service
Charged for something a month after returning car, no response regarding detail and evidence relating to whatever this charge is for (after multiple attempts)
Suggest you save yourself the hassle and use a different company (unless you enjoy shady costly surprises)
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Replies (1)0
Replies (1)
Woodford Car Hire's replyOfficial
25 Dec 2020, 13:24Dear Moh
We appreciate your valuable feedback.
I am so sorry you feel this way, However, the only charges that would come off your account weeks later are E-toll charges or there is damages sustained to the vehicle, and the vehicle is still being assessed.
Please allow me time to look into your rental, I would greatly appreciate it if you could send me through an email on *** and specify the specific charges in question so I can advise clarity on this matter.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season :-)
Please stay safe....
Yours Sincerely
Samantha
WoodFord Group
We appreciate your valuable feedback.
I am so sorry you feel this way, However, the only charges that would come off your account weeks later are E-toll charges or there is damages sustained to the vehicle, and the vehicle is still being assessed.
Please allow me time to look into your rental, I would greatly appreciate it if you could send me through an email on *** and specify the specific charges in question so I can advise clarity on this matter.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season :-)
Please stay safe....
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply25 Dec 2020, 13:24
Official
Dear Moh
We appreciate your valuable feedback.
I am so sorry you feel this way, However, the only charges that would come off your account weeks later are E-toll charges or there is damages sustained to the vehicle, and the vehicle is still being assessed.
Please allow me time to look into your rental, I would greatly appreciate it if you could send me through an email on *** and specify the specific charges in question so I can advise clarity on this matter.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season :-)
Please stay safe....
Yours Sincerely
Samantha
WoodFord Group
We appreciate your valuable feedback.
I am so sorry you feel this way, However, the only charges that would come off your account weeks later are E-toll charges or there is damages sustained to the vehicle, and the vehicle is still being assessed.
Please allow me time to look into your rental, I would greatly appreciate it if you could send me through an email on *** and specify the specific charges in question so I can advise clarity on this matter.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season :-)
Please stay safe....
Yours Sincerely
Samantha
WoodFord Group