************ practices

I have tried on more than one occasion to get a response from this company, twice through their ‘Contact Us’ button on the website (first sent on Tuesday, 2 March) and then through their *** which simply bounced back. To date nobody has bothered to contact me.

This was a last minute rental which I collected from their King Shaka depot on Wednesday, 19 February 2020, around 08:30. It is important to advise at this time that I collected the vehicle it was pouring with rain and no inspection of the vehicle was done (neither was it offered).

The rental was for two days and I returned the vehicle to the same depot on 20 February around 13:30. Upon my return, the vehicle was inspected and a dent in the rear bumper was identified (which by the way certainly looked like it had been there for some time). I advised that this did certainly not happen whilst the vehicle was in my possession. Interestingly, the original inspection sheet has a note that there is a ‘scratch’ in exactly the area that the dent was found (a copy of which I have available). I find this incredibly coincidental. Anyway, the gentleman who inspected the car said I should not worry, that they would send it to the workshop for their feedback and if there were any issues that I would be contacted.

To date, nobody has contacted me and a further deduction of R3450 has been made to my credit card.

I am incredibly irritated and find it totally unacceptable that this company has not had the decency to make contact, but then feel the right to simply deduct an amount of money from my credit card with no explanation. I have subsequently established that this seems like a common practice with this car rental operator and I will be taking further action.