************, APPALLING, DISHONEST, UNPRINCIPLED ORGANIZATION.

I write this review in total abhorrence and wrath in the manner in which my verbal and written complaint has been handled and the response received by customer care Woodford.

Monday, the 23rd September 2019, was supposedly to be the beginning of an enjoyable holiday, however, this was a start to hideous events that unfolded.

After receiving confirmation and authorisation of the vehicle from WOODFORD CAPE TOWN INTERNATIONAL i proceeded directly to our holiday home. Upon taking the wheel i noticed the inspection sheet, is when i proceed to execute the inspection on my own and had confirmed it was in accordance to the markings on the inspection sheet, hence i was satisfied.

As we looked forward to an eventful day the very next day, i had barely travelled 30km and i experienced a burst tyre. Upon calling the agency and informing them of the experience and expressed that I felt that i couldn't understand liability for the tyre. I had been advised that in view of the fact that i was in possession of the vehicle i am liable for the expense, which I gladly understood and accepted.

The holiday had come to an end and I had returned the vehicle, 30 September 2019 and as process it had to be inspected. I had been alarmed when the very same marking has come into dispute. I was outraged when it surfaced that i was accountable for that damage (scratch) as this had not been there. The inspector had been adamant and upon requesting a copy of the inspection sheet, i had been informed only a photocopy can be handed. This sheet being flimsy and the markings lightly marked the copy provided was not clear and wouldn't have served it's purpose or as evidence hence i took pics of the damage as well as of the inspection sheet.

I would like this matter to be resolved amicably and my deposit refunded accordingly.

I also escalated this matter to the (SAVRALA) and Consumer Protection.