1 reviews | Active since Nov 2021
Unsatisfied Deposit Refund
The I would like to express my appreciation for the excellent service I received when renting a car from your company. The process was smooth, and the vehicle itself was a joy to drive.
However, I am concerned about the deposit refund process. While the deposit was charged immediately upon rental, I was informed that the refund would take 7–14 days after returning the car. This delay feels unfair, as most banking transactions typically reflect within 72 hours or 3 business days.
I kindly request that you review this policy and consider implementing a faster refund process. Immediate or near-immediate refunds would ensure fairness and improve customer satisfaction.
Thank you for your attention to this matter. I look forward to your response.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team