1 reviews | Active since Jan 2021
Unsatisfied client
Good day,
Hired a car from Woodford Richards Bay and return the car early at Durban International Airport, mileage 151 kms to be exact.
Few days later I was billed double the amount and after enquiring was informed, they will investigate. Long story short received a phone call from them to tell me they made a mistake, never reset the mileage on the car when the car was rebooked, what an absolute hog watch.
I booked the car on the 7th of July and returned the car on the 8th of July; it is already the 19th of July and still waiting for a refund or phone call.
If I did not mention the above query to them, do you think they would have rectified it by themself or just sweep it under the carpet.
Waiting with bated breath :-(
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Magdalene Cornelius
The Woodford Group
Vision 2025 Team
Thank you for your response but why don't you get the information from your Richards Bay Branch and then respond or give feedback because it seems your response is computer generated!!
Thank you for your response but why don't you get the information from your Richards Bay Branch and then respond or give feedback because it seems your response is computer generated!!