Unroadworthy car!

Item: Woodford Car Hire
Rating: 1
Author: thato M

The worst service ever! We hired a car and were given a car with chipped wheel caps not even tied with any cables, the front left tyre was worn out, left passenger seatbelt was dirty from day 1. The car is just not in a condition to be hired out to anyone! We lost the back wheel cap on our trip whilst driving. I'm very disappointed in this service, we had to search for a wheel cap which wasted our travel time, I wouldn't have been surprised if the other wheel caps also fell out.

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Replies (2)

Woodford Car Hire's replyOfficial

13 Aug 2020, 15:11

Dear Thato

Thank you so much for your feedback.

I am extremely sorry for this experience you have encountered with us. I can assure you that this is not the norm at Woodford. I have tried searching your name on my system and there is no rental that I am able to pick up using Thato, please could you provide me with your rental agreement number so I can be of assistance in this matter.

Please note that your feedback will be addressed with management.

Thank you so much for your continuous support,

I eagerly await your response...

Please stay safe during this difficult and uncertain time we are faced with,

Yours Sincerely,
Samantha
Woodford Group

Woodford Car Hire's reply13 Aug 2020, 15:11

Official

Woodford Car Hire's replyOfficial

17 Aug 2020, 14:43

Woodford Car Hire's reply17 Aug 2020, 14:43

Official