JG
Jessica G
1 reviews | Active since Aug 2026
21 Aug 2026, 09:24
UNRELIABLE & WORST CUSTOMER SERVICE
My flight was delayed, and despite us contacting Woodford to explain the situation afterwards, there was no attempt to accommodate us or assist with a meaningful resolution. Customer service showed zero accountability or willingness to find a reasonable solution, and to top it off, they still want to charge me for an additional day for a car I didn't even get to use!
Extremely disappointing and unreliable service. I expected much better from a car rental company.
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Replies (2)
Woodford Car Hire's replyOfficial
21 Aug 2026, 09:49Dear Jessica
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Woodford Car Hire's reply21 Aug 2026, 09:49
Official
Dear Jessica
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2026 Team
JG
Jessica G's updateReviewer Update
21 Aug 2026, 10:29 Thank you for your response. However, I have already contacted Woodford’s customer service regarding this matter and have not received a meaningful resolution.
Due to the lack of assistance and accommodation when we contacted Woodford about the delayed flight, we were ultimately left having to sleep on chairs at the airport. This was an extremely unpleasant experience that could potentially have been avoided if there had been reasonable communication, assistance and willingness to accommodate us.
I am raising this publicly because I believe potential customers have a right to be aware of my experience so they can make an informed decision and hopefully avoid experiencing the same situation.
I remain willing to resolve this matter directly, but I expect Woodford to properly investigate what happened, take accountability for how the situation was handled, and address the additional charge for a vehicle I did not get to use.
JG
Jessica G's update21 Aug 2026, 10:29
Reviewer Update
Thank you for your response. However, I have already contacted Woodford’s customer service regarding this matter and have not received a meaningful resolution.
Due to the lack of assistance and accommodation when we contacted Woodford about the delayed flight, we were ultimately left having to sleep on chairs at the airport. This was an extremely unpleasant experience that could potentially have been avoided if there had been reasonable communication, assistance and willingness to accommodate us.
I am raising this publicly because I believe potential customers have a right to be aware of my experience so they can make an informed decision and hopefully avoid experiencing the same situation.
I remain willing to resolve this matter directly, but I expect Woodford to properly investigate what happened, take accountability for how the situation was handled, and address the additional charge for a vehicle I did not get to use.