1 reviews | Active since Feb 2022
Unpleasant experience
**** service mixed with attitude at CT airport. Wife rented a car online and online paid using her VISA card - when simply walking in and presenting THE SAME CARD that she made the booking with was told that she MUST have a CREDIT card and not a DEBIT card - Walked around the corner and got a car from SANI rental, cheaper AND faster AND they accepted her VISA card - When she went back to get the manager's details he was "out" as was the sales attendant. On the way she spoke with TWO other people with the same problem!! She had no other option but to cancel the car as they refused to accept MY Credit card as I was not present ( makes sense) but now the refund will be "between 7 to 14 days" - nice service you ****s... Booking reference WWP0066DB - stay away from these guys and in particular Cape town airport branch
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
I trust you are well.
Thank you for your patience whilst I have been attending to your query.
As per our terms and conditions client must have a credit card of their own to rent as we unable to hold an auth ion a debit card. This is stated on our website and on your signed rental agreement.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your support and patience.
Have a great day further.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2024 Team
I trust you are well.
Thank you for your patience whilst I have been attending to your query.
As per our terms and conditions client must have a credit card of their own to rent as we unable to hold an auth ion a debit card. This is stated on our website and on your signed rental agreement.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your support and patience.
Have a great day further.
Yours Sincerely.
Kayla Marriott
The Woodford Group
Vision 2024 Team