Unfriendly consultants

Overall good service from online booking to collections however the agent helping us upon our arrival at the Woodford collection centre Cape-Town International not friendly at all. Nevertheless we were taken to the car and got told that the car is fairly new and we should just go through to see no dent scratches appear . While inspecting found a few scratches witch we had to point out, fair enough but iam wondering if I didn't point out curtain scratches would we have been charged/hold responsible for these?? Surely the car should have been inspected from the previous rental and notes should have been made accordingly. Almost feels like they taking a chance to see if a customer is attentive to detail or not who knows you might get charged. Very happy with the cars performance and fuel efficiency itself.