CA
Colleen Austin-Williams

1 reviews | Active since Mar 2023

08 Aug 2025, 14:04

Unfair extra charge

Due to the flysafair strike, my flight times changed. I picked up the car at 3pm, and was told that the agent would give us an extra hour, so we could return it at 4pm. My flight was at 8pm that night, so I was under the impression that it was out of kindness that they gave me an extra hour, so that we would only have to wait 3 hours as opposed to 4 hours at the airport. NOWHERE was it mentioned that I would be charged an entire day for the extra hour. Had I known, I either would have returned the car at 3pm, OR spent longer with friends and returned the car at 7pm. I would be an idiot to take an extra hour for a full day charge!!! I am extremely upset about the extra charge without any communication from the company. I have tried explaining to them, and they are not interested.

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply11 Aug 2025, 07:12
Official
Dear Colleen 

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2025 Team 
CA
Colleen Austin-Williams's update11 Aug 2025, 13:07
Reviewer Update
Thank you for your response, which is very clearly a copy and paste, as it is exactly the same as every other response to complaints on this platform. I have to wonder if they even get read. The email address you gave me is as follows ( copied and pasted )
You may email us on ***********
Would it be possible to give me a legitimate email address of someone who will READ my complaint? I would be truly grateful!