BE
Brenda E
1 reviews | Active since Apr 2013
09 Nov 2021, 13:31
Unfair charge
Everything was going well until the day I had to return the car. Because of load shedding I was 30 minutes overdue and I called the office to notify them that it is beyond my control and I will not make it on time.
The following day, my account was debited for a daily rate because of the 30 minutes that I reported before the time lapsed.
Helpful (0)
Replies (5)0
Replies (5)
Woodford Car Hire's replyOfficial
09 Nov 2021, 16:23Dear valued customer
In response to your feedback, kindly our billing system is based on a 24 hour cycle we allow a grace period of 59 minutes and thereafter charge for an additional day
In response to your feedback, kindly our billing system is based on a 24 hour cycle we allow a grace period of 59 minutes and thereafter charge for an additional day
You were supposed to return the vehicle at the same time it was collected or within the 59 minutes grace period this is noted also on your rental agreement
I am so sorry that i was not able to assist
Thank you so much for the support
Kind regards,
Nonhlanhla Dlomo
Woodford group
Woodford Car Hire's reply09 Nov 2021, 16:23
Official
Dear valued customer
In response to your feedback, kindly our billing system is based on a 24 hour cycle we allow a grace period of 59 minutes and thereafter charge for an additional day
In response to your feedback, kindly our billing system is based on a 24 hour cycle we allow a grace period of 59 minutes and thereafter charge for an additional day
You were supposed to return the vehicle at the same time it was collected or within the 59 minutes grace period this is noted also on your rental agreement
I am so sorry that i was not able to assist
Thank you so much for the support
Kind regards,
Nonhlanhla Dlomo
Woodford group
BE
Brenda E's updateReviewer Update
09 Nov 2021, 19:58Nonhlanhla,
It was load shedding, not my fault and they billed after 30 minutes.
It was load shedding, not my fault and they billed after 30 minutes.
BE
Brenda E's update09 Nov 2021, 19:58
Reviewer Update
Nonhlanhla,
It was load shedding, not my fault and they billed after 30 minutes.
It was load shedding, not my fault and they billed after 30 minutes.
Woodford Car Hire's replyOfficial
10 Nov 2021, 07:09Dear Brenda
I trust you are well.
Thank you for taking the time to review our services.
My apologies for any inconvenience caused.
As a customer representative of Woodford my goal is to ensure our customers are always happy.
Kindly note our billing is based on a 24 hour cycle, we allow a grace period of 59 minutes and thereafter charge for an additional day in this case you returned the vehicle late hence you billed for an additional day.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support.
Kindest Regards,
Kayla Marriott
The Woodford Group
Kayla Marriott
The Woodford Group
Woodford Car Hire's reply10 Nov 2021, 07:09
Official
Dear Brenda
I trust you are well.
Thank you for taking the time to review our services.
My apologies for any inconvenience caused.
As a customer representative of Woodford my goal is to ensure our customers are always happy.
Kindly note our billing is based on a 24 hour cycle, we allow a grace period of 59 minutes and thereafter charge for an additional day in this case you returned the vehicle late hence you billed for an additional day.
Your business means a lot to us, so if you ever have additional feedback, please don't hesitate to contact us.
Thank you for your continued support.
Kindest Regards,
Kayla Marriott
The Woodford Group
Kayla Marriott
The Woodford Group
BE
Brenda E's updateReviewer Update
10 Nov 2021, 08:22Kayla
How are you ensuring that I am happy when I tell you that I'm not? It doesn't make sense, make it make sense please!
How are you ensuring that I am happy when I tell you that I'm not? It doesn't make sense, make it make sense please!
BE
Brenda E's update10 Nov 2021, 08:22
Reviewer Update
Kayla
How are you ensuring that I am happy when I tell you that I'm not? It doesn't make sense, make it make sense please!
How are you ensuring that I am happy when I tell you that I'm not? It doesn't make sense, make it make sense please!
Woodford Car Hire's replyOfficial
10 Nov 2021, 08:54Dear Brenda
Thank you so much for your feedback.
We are so sorry you are experiencing this much frustration.
Kindly note our billing is based on a 24 hour cycle, we allow a grace period of 59 minutes and thereafter charge for an additional day in this case you returned the vehicle late hence you billed for an additional day. We really wish we could assist.
We would like to work extremely hard to gain your trust back.
Kindly note our billing is based on a 24 hour cycle, we allow a grace period of 59 minutes and thereafter charge for an additional day in this case you returned the vehicle late hence you billed for an additional day. We really wish we could assist.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group
Woodford Car Hire's reply10 Nov 2021, 08:54
Official
Dear Brenda
Thank you so much for your feedback.
We are so sorry you are experiencing this much frustration.
Kindly note our billing is based on a 24 hour cycle, we allow a grace period of 59 minutes and thereafter charge for an additional day in this case you returned the vehicle late hence you billed for an additional day. We really wish we could assist.
We would like to work extremely hard to gain your trust back.
Kindly note our billing is based on a 24 hour cycle, we allow a grace period of 59 minutes and thereafter charge for an additional day in this case you returned the vehicle late hence you billed for an additional day. We really wish we could assist.
We would like to work extremely hard to gain your trust back.
Thank you for your support.
Yours Sincerely
Kayla Marriott
Woodford Group