TN
Thomas N

1 reviews | Active since Sept 2020

11 Sept 2020, 12:24

Unfair and wrong charge put on me

Poor service I have rented the car the second time. The first service was brilliant. But the second service was so bad. 4 days off rental ended in Cape Town International airport. The return service fleet went around with to check if the car is filled up and quick around if any dent, cracks, dings or anything similar, nothing was noticed. Two weeks later I got a call from Woodford Car Rental that i am liable of windshield cracks and chips. I am concern about the time it has taken to report any damage put in my name. I am so disappointed and have remove all the trust and consideration i had with this rental company. They are not what i expected to be. We just need to be careful

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply11 Sept 2020, 16:12
Official
Dear Thomas

Thank you for your feedback. 

We will be using this as a learning tool to improve in every aspect of our business. 

Thank you for the continuous support you have given to us. 

Please stay safe during these uncertain times we are faced with. 

Yours Sincerely 
Samantha 
WoodFord Group