********* Behaviour

I received an email stating the the following: Unfortunately after inspection of vehicle returned 07.11.19 we have found a following damage .

- Right hand side sill of vehicle is dented.

You did sign any documents due to you being in a hurry and the weather was bad (Raining) .

I immediately responded by requesting Woodford to substantiate the above accusation

I also requested them to check the video footage and get back to me. I filled petrol at Sasol king Shaka which is a few hundred metres from the drop off point. The mileage when I filled was 1873 but the invoice shows 1893. I also asked for an explanation. To date I have never received a response from Shaun or Woodford. I noticed my credit card was Debited by Woodford for R3200 without any notification or response to my email. I find Woodford's conduct ********* and will take all legal steps available to me to get my money back. When I returned the vehicle. There was only one employee present and he was busy checking in another vehicle. My wife and I waited for him to complete checking in the other vehicle. I still had a conversation with the other driver of the vehicle. We were definitely in no hurry and the weather was good at that stage. a red vehicle pulled up alongside us, and I thinking it was a Woodford employee also asked the driver to check in the vehicle but he said he was not an employee but came to see his brother-in-law who was the employee checking in the other vehicle. As soon as the employee was done checking the other vehicle, I requested that he check in my vehicle but he was more focused on entertaining his brother-in-law and I again asked him to check in the vehicle and I told him I had the tank filled at the sasol garage and offered him the slip. But he was definitely not concerned about his work and the client. He told me not to worry , I can leave the keys in car, he will check it in later. I find Woodford's behaviour taking out R3200 from my credit card without my consent and without responding to my email, very ********* and I also noticed from other reviews on hellopeter and Trust Pilot that I am not the only customer this has happened to.