1 reviews | Active since Dec 2023
UNAUTHORIZED DEDUCTIONS FROM WOODFORD
DD-20472 claim no. 318523 I rented a vehicle from Woodford Springfield Park. After returning the vehicle, they noted a small scratch on the bumper. Note that the vehicle had many scratches. I was informed that it was not a chargeable offense but I should complete an incident report. Everything was in order after that and my R4000 holding deposit was refunded.
2 weeks later an amount of R3622.50 was deducted from my credit card. I was not informed of these charges at all. After going to the branch, they showed a picture of a dent. I was only aware of a scratch as per the incident report. This damage was clearly not me. The damage they charged me for is very different from the damage as per the incident report.
How can Woodford just deduct charges from my credit card without notifying me?? Aswell as for damages that I clearly did not cause?? And why would they have refunded my R4000 deposit if everything was not in order??
This is totally unacceptable
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2023 Team
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback. We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back. You may email us on *** Thank you for your support. Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2023 Team
I did send an email yesterday mornin to the claims department aswell as customer care with the claim nr as subject line.
Have not heard anything back yet. The money was deducted very quickly but to get this sorted our will take forever
I did send an email yesterday mornin to the claims department aswell as customer care with the claim nr as subject line.
Have not heard anything back yet. The money was deducted very quickly but to get this sorted our will take forever
Thank you for your feedback.
Kindly note our customer care department will respond to you shortly.
I can assure you this will be resolved.
Thank you for your support. Yours Sincerely.
Shaylene Hill
The Woodford Group
Vision 2023 Team
Thank you for your feedback.
Kindly note our customer care department will respond to you shortly.
I can assure you this will be resolved.
Thank you for your support. Yours Sincerely.
Shaylene Hill
The Woodford Group
Vision 2023 Team