Unacceptable service

Absolutely disgusting service.

I booked to hire an ldv WITH A LOCKABLE canopy. I spoke with THREE Woodford representatives about this, including Ridwaan at your Sandton outlet.

On the day of collection, the ldv allocated to me had no canopy. Ridwaan simply said that he had made the note on the computer, and then became indifferent to the problem.

A vehicle was then arranged to be sent fro OR Thambo Airport, and I was told that I'd have to wait an hour for it to arrive. We were flying out of SA the next morning, and I really didn't have the luxury to just stand around.

At least the manager, Neren, took charge of the issue and apologised for their oversight. Ridwaan just couldn't care. His attitude incensed me to the point that I told him what I felt about his customer service. He is in serious need of some remedial training.

I will not rent a vehicle from Woodford again.