Unacceptable Service and Unauthorized Charges by Woodford Car Hire

Unacceptable Service and Unauthorized Charges by Woodford Car Hire

I recently rented a vehicle from Woodford Car Hire for a holiday in Cape Town, and my experience was extremely disappointing.

Upon arrival on 9th September, the vehicle I had booked was not available. The second vehicle they offered had a faulty key and wouldn’t start, and the third had a flat tire. Only after these issues was I provided with a fourth vehicle, which was an upgrade. However, despite all these problems, no one conducted a vehicle inspection with me prior to leaving the airport rental bay.

When I returned the vehicle, Woodford claimed that I had caused chips on the windscreen. However, the employee couldn’t find any video footage of the pre-inspection to either confirm or deny that the chips were already present. Thankfully, my partner had taken photos and videos as we left the airport parking bay on the day of arrival, clearly showing the chips were already there.

Despite this, R10,500 was deducted from my account without any investigation or feedback on the matter. It has been several weeks now, and I have had no communication from Woodford despite following up multiple times. I am deeply dissatisfied with the service, and as a frequent customer of Woodford, I will no longer be renting from them due to this experience.

This lack of professionalism and failure to provide a resolution has made what should have been a smooth holiday experience highly frustrating.

I hope others take note of this before choosing Woodford Car Hire.