1 reviews | Active since Aug 2014
Unable to make a booking
On Friday 19 February 2016 I phoned Woodford Car Hire at the Port Elizabeth Airport to make a booking for a Carola or similar vehicle on Monday 22 February 2016. The telephone operator explained to me that he was too busy at that moment and asked that I phone back in 20 minutes. I phoned again after 30 minutes but there was no answer. I phoned again on Saturday and attempted again to make a booking. I was assured that there will be a car on Monday but that they can not process a booking at that moment. I requested to make a booking anyway. The operated then assured me that he would return my call on Sunday. I never received a call on Sunday. On Monday morning I again attempted to make a booking but was told that they only had a tiny car available.
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
Thank you for taking the time to provide feedback.
I assure you that all queries raised are being attended to and i am confident that we will resolve shortly
We assure you of our best attention at all times.
Yours Sincerely,
Customer Relations
It is now more than three months later and Woodford Car hire have only responded with a generic responce, not unlike the generic lies I was initially told at the time of the incident - This is clearly the kind of slacking disregard they hold for their clients and/or potential clients. If there had been the slightest chance of us ever making use of Woodford Car hire again, that chance is no irreprably deminished.
It is now more than three months later and Woodford Car hire have only responded with a generic responce, not unlike the generic lies I was initially told at the time of the incident - This is clearly the kind of slacking disregard they hold for their clients and/or potential clients. If there had been the slightest chance of us ever making use of Woodford Car hire again, that chance is no irreprably deminished.