Umhlanga branch phon...

Umhlanga branch phone lines don't work.. It says office hours from tomorrow at 8:am but on website says they open. Had to select emergency options. They put me through the branch. Spoke to faith with extension for a day.She said she will get back to me in 5 mins 25 mins later no feedback. I had to call opt for emergency spoke to emergency agent again that put me through to the branch. Faith the branch agent said she called however I recieved no calls. During the waiting period I recieved one call spoke for 2 minutes to my sister.My phone was reachable. There is no load shedding scheduled. Surely 20 minutes later you could have used watts app or email. But just decided to leave it. I called the 3rd time through emergency that put me through the branch and was given the price of which I asked her to call back in 5 minutes coz my wife was on another call just to check in with her on the pricing. I have given the agent another number as well to contact us. Now 10 to 15 minutes elapsed no call on both numbers. Again through emergency was tranffered to umhlanga branch and agent Faith said she got caught up with a customer.. Service was bad and I wasted alot of time in just trying to get hold of them and pricing for extension. Previously in December 2023 I also had an issue getting hold of branch. Dissapointed customer and bad service by agent.