1 reviews | Active since Sept 2023
TWO DEPOSITS NOT REFUNDED AND NO ACCOUNTABILITY FRM WOODFORD
I am writing this out of absolute frustration and anger at the shocking way Woodford has handled my refunds.
I had a booking under WWGP01A674 from 26 September to 23 October, and despite it being well over a month, I still have not received my deposit back. Then I made a second booking under WWGP01BAFF from 28 October to 26 November, and once again, no refund has been paid.
What has pushed me over the edge is the constant dishonesty and runaround from Woodford’s staff. Every time I call, I get a different story, “it has been escalated" , “the funds have been released" or "someone will follow up”, yet nothing actually happens. Not one person seems to know what is going on, and no one takes responsibility.
To make matters worse, the deposit is not a card hold as per usual business practice. Woodford takes the money, and then fails to return it, which is deeply concerning. It raises genuine questions about whether customer funds are being mismanaged. This does not feel like a delay, it feels like customers are being strung along.
At this point, Woodford’s behaviour is unacceptable, unprofessional, and borderline *********. I have never experienced such poor service from any rental company, and I am now seriously questioning whether this is incompetence or something more concerning.
I want both my deposits refunded immediately and a clear explanation for these ongoing delays.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
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Thank you for your support.
Yours Sincerely.
Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner.
We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you to resolve this matter in the fastest possible time.
To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest.
You may email us on ***
Thank you for your support.
Yours Sincerely.
You are not responding with any way forward, but rather are ignoring the issue I have addressed.
Based on the information I provided, even with the reference numbers shared, you guys should have access to my personal details. This approach of yours is distasteful, the sensible thing to do if you guys were that serious about good customer service, would be giving me a call or an email from one of your team members. This shows that you guys don't take your customers seriously.
Again I say, I WANT MY MONEY BACK!!!!
You are not responding with any way forward, but rather are ignoring the issue I have addressed.
Based on the information I provided, even with the reference numbers shared, you guys should have access to my personal details. This approach of yours is distasteful, the sensible thing to do if you guys were that serious about good customer service, would be giving me a call or an email from one of your team members. This shows that you guys don't take your customers seriously.
Again I say, I WANT MY MONEY BACK!!!!