Trickery and Shoddy Customer Service

I severely regret my decision to make use of Woodford for my car rental needs during my year-end visit to Cape Town last year. I booked AND PAID for my rental in April 2023 already but upon arrival found that they did not have a rental car ready for me nor was there an alternative available as I can only drive an automatic, this despite receiving a sms from them on the day stating that my vehicle is ready and waiting. Loooong story short, after nearly an hour of wasted time and a lot of stress they "upgraded" me so I could have a car. I do not see this as any special service as they had more than enough time to have the car I booked and paid for ready for my arrival. Believe me, Woodford will never receive business from me again.