SZ
Smanga Z

1 reviews | Active since Dec 2010

11 Jun 2026, 11:32

Time and again they do not give me the car I booked

Time and again they do not give me the car I booked. It’s always excuses and they give you a car of below rank. They don’t respect their customers. The King Shaka International branch is the worst of the worst. They undermine people based on their appearances. They confirm a booking for the car and they will only tell you when you get there that they don’t have it. Why not REJECT the booking so that I can go to the next car rental agency. You’re not the only one. I will never ever book again with you.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply11 Jun 2026, 11:51
Official
Dear Smanga

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2026 Team