*******! Very unreliable!

We had made reservations for a Kia Sportage (4 luggage and 5 passengers). At the airport, there were only smaller cars available. Two hours of waiting at night (dark), no other car available. We took it and were told they would come and bring a new one the next day. The car was checked in the dark and the Woodford employee told us he could not say if there was any damage to the car or not as it was dark. He wrote this on the form. Finally Two days later, Woodford came to Herm**** to bring us a larger car. After having left our hotel the employee returned telling us we had damaged the front window which we, for sure , had not done. He told us he would get in touch with us to talk about the damage. After two weeks we returned the larger car at airport, asked if we need to go to the office. That was not necessary, everything was just fine. In the plane we noticed on our credit card account that Woodford had charged us thousands of rands for the window, and money for fuel to and back from Herm****. They had done this without our agreement (no communication whatsoever). We had not made any damage to the car. They refuse to give us back our money. This is THEFT! Totally unreliable!