They do not return your rental deposit even after acknowledging the authorisation to do so

Item: Woodford Car Hire
Rating: 1
Author: Guy P

I am still waiting 3 weeks after they "authorised" the return of my rental deposit. No replies from complaints or customer care. You would be crazy to choose this company

Helpful (0)

Replies (3)

Woodford Car Hire's replyOfficial

21 Nov 2023, 12:43

Dear Guy Paulet

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team

Woodford Car Hire's reply21 Nov 2023, 12:43

Official

Dear Guy Paulet

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2023 Team

Guy P's updateReviewer Update

21 Nov 2023, 13:03

Thanks for your reply but there is no email address on your reply it just says ********

Guy P's update21 Nov 2023, 13:03

Reviewer Update

Thanks for your reply but there is no email address on your reply it just says ********

Guy P's updateReviewer Update

22 Nov 2023, 09:45

This has all been resolved and it turns out that it was possibly a problem with FNB. I am not able to change the review but I will say that I have changed my view and revoke my rating

Guy P's update22 Nov 2023, 09:45

Reviewer Update

This has all been resolved and it turns out that it was possibly a problem with FNB. I am not able to change the review but I will say that I have changed my view and revoke my rating