lL
llewellyn L
1 reviews | Active since Feb 2015
22 Dec 2020, 15:51
Theft and *****
********** *******!! When they caught out they refuse to acknowledge fault and then try counter claims! They are like stuck records saying the same line over and again again (and that includes the MD and the executive PA) despite proof that they were at fault. They say ignorance is bliss and Woodford's top management is blissfully ********. Rather use Avis - at least they honest and ethical in their dealings. Woodfords is just not worth the trouble. Or giving your hard earned money away to. I am escalating the theft and ***** on Woodfords behalf to the consumer complaints commission and laying ******** charges. *****ing and ***** is ******* do you not know that???
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Woodford Car Hire's replyOfficial
23 Dec 2020, 08:09Dear Llewelyn
We appreciate your valuable feedback in this regard.
I am extremely sorry that you feel this way. Please kindly note that Woodford have an outsourced recovery company who do all our recoveries. Upon your complaint to us, we have investigated this matter with the relevant individual who recovered our vehicle from you and he was more than happy and willing to cooperate in contacting you directly regarding the allegations made involving the valuables you left in the vehicle. It is unfortunate that you refused to speak to him to clear this matter up as he feels he has nothing to hide.
Please kindly note that this could of been handled amicably had you agreed to speak to him directly.
We have done our best to investigate this but unfortunately we would also need you to cooperate.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season:-)
Please stay safe.....
Yours Sincerely
The Customer Care team
Woodford Group
We appreciate your valuable feedback in this regard.
I am extremely sorry that you feel this way. Please kindly note that Woodford have an outsourced recovery company who do all our recoveries. Upon your complaint to us, we have investigated this matter with the relevant individual who recovered our vehicle from you and he was more than happy and willing to cooperate in contacting you directly regarding the allegations made involving the valuables you left in the vehicle. It is unfortunate that you refused to speak to him to clear this matter up as he feels he has nothing to hide.
Please kindly note that this could of been handled amicably had you agreed to speak to him directly.
We have done our best to investigate this but unfortunately we would also need you to cooperate.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season:-)
Please stay safe.....
Yours Sincerely
The Customer Care team
Woodford Group
Woodford Car Hire's reply23 Dec 2020, 08:09
Official
Dear Llewelyn
We appreciate your valuable feedback in this regard.
I am extremely sorry that you feel this way. Please kindly note that Woodford have an outsourced recovery company who do all our recoveries. Upon your complaint to us, we have investigated this matter with the relevant individual who recovered our vehicle from you and he was more than happy and willing to cooperate in contacting you directly regarding the allegations made involving the valuables you left in the vehicle. It is unfortunate that you refused to speak to him to clear this matter up as he feels he has nothing to hide.
Please kindly note that this could of been handled amicably had you agreed to speak to him directly.
We have done our best to investigate this but unfortunately we would also need you to cooperate.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season:-)
Please stay safe.....
Yours Sincerely
The Customer Care team
Woodford Group
We appreciate your valuable feedback in this regard.
I am extremely sorry that you feel this way. Please kindly note that Woodford have an outsourced recovery company who do all our recoveries. Upon your complaint to us, we have investigated this matter with the relevant individual who recovered our vehicle from you and he was more than happy and willing to cooperate in contacting you directly regarding the allegations made involving the valuables you left in the vehicle. It is unfortunate that you refused to speak to him to clear this matter up as he feels he has nothing to hide.
Please kindly note that this could of been handled amicably had you agreed to speak to him directly.
We have done our best to investigate this but unfortunately we would also need you to cooperate.
Thank you for the continuous support you have given to us and being apart of our journey.
May you and your loved ones have a wonderful festive season:-)
Please stay safe.....
Yours Sincerely
The Customer Care team
Woodford Group