The truth is stranger than fiction

This started off as a good experience, but got progressively worse. Hired a car at OR Tambo. Told the sales woman multiple times that I wanted a Super Waiver because I didn't want to have a high liability of R20000-00 or more should there be a bad incident. I wasn't given an opportunity to see the contract before signing and it was emailed to me. When I opened the contract I saw I had a liability of R20000-00! I phoned the OR Tambo branch to query this. Spoke to Colin who told me he would see if he could reduce the liability to R7500-00. At the same time I asked him if I could return the car and replace it with a smaller car which he said was no problem. My wife and I went to OR Tambo and met Colin. He started explaining to me that a lot of married couples had different surnames and the liability was so high because of this. What this had to do with me I have no idea as my wife and I have the same surname! Then we got down to the business of changing the car to a smaller car. Normally a smaller car means a lower rental fee. Colin created a contract and told me I now needed to pay in almost R1500-00. I queried this. He looked at his system and told me he had made a mistake. I didn't need to pay anything. Then he "corrected" the problem but even after that the rental of the smaller car was very high. He then said he would motivate to his manager that my wife would be the regular driver and I would only drive it sometimes. This is order to bring the costs down, but to do this he needed a copy of our marriage certificate to prove we had the same surname! I have never heard such drivel in my life. So to sum up, I was taking a smaller car, paying almost the same as the original car and only my wife was allowed to drive it now. I got angry with him because it made no sense to me. My wife and I decided then to cancel everything with Woodford, which we did. This is a bizarre story but I kid you not, this is what happened. Now I just want my money back please without any stories and delays. See if you can get that right!