GD
Gavin D

1 reviews | Active since Jul 2022

25 Oct 2022, 11:09

Thank you Woodford for a most professional and positive car hire experience

We hired a car from Woodford Car Hire at OR Tambo for a 5-day trip to Dullstroom. Hiring a car is not something I do very often so I was a little anxious at the necessity. I found the online booking process straightforward and got a great rate for the vehicle class (which was very competitive compared to others, and a bigger car). For a nominal extra charge I took the option which significantly reduced the amount required for the security deposit. I paid for the rental upfront using a debit card, and the deposit at the desk using a credit card. Collection was smooth and the staff friendly and efficient. I was impressed with the quality of the fleet Woodford had ready and waiting. The vehicle I got was exactly that which I had booked (Toyota Urban Cruiser), a new car with only 1250kms on the clock - it ran very well and was perfect for our needs. The return of the vehicle was once again smooth and efficient - I did not have time to refuel the vehicle but was happy to be without the hassle. The security deposit was removed from my account within 2 days, with the fuel charge billed accordingly. There was excellent communication via email and WhatsApp from Woodford throughout, which was both informative and useful to raise any potential issues or concerns. I cannot fault my experience with Woodford Car Hire in any way and would definitely use them again as well as recommend them to others.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply25 Oct 2022, 11:10
Official
Dear Gavin

Thank you so much for your positive feedback and for taking the time to post this review. 

We are so glad you're happy with the service received and our staff will be rewarded for achieving good customer care feedback. 

Your business means a lot to us, thank you for your support and efforts.

Have a wonderful day further.

Yours Sincerely
Shaylene Hill
Woodford Car Hire
Vision 2022 Team