RM
Ruth M

1 reviews | Active since Jan 2023

16 Jan 2023, 03:00

Terrible service, very inconvience, not to be trusted

Rented car from 9/12/2022 to 9/01/2023 from Oliver Tambo. The WORST company I’ve ever rented with, first and last time. Booked my car online for R10200+ . On picking car in O Tambo the money has been increased to R17000+. Extras that I have rejected during online booking have now been added, rate of rental per day has been increased, Excess kilometre rate has been increase from R4.50 to R5.00. I gave copy of my fully paid booking to the lady on desk , she made phone calls, gave me no feedback. On arriving home I got email with outstanding balance of R7000+ despite having paid the booking in full .My fully paid online quotation completely ignored. On Monday I had to drive back to O Tambo from Newcastle to dispute this as I have had no response from the email I sent as well as the WhatsApp I sent to MD as pers invitation message to contact him on his personal number if I was unhappy with service. Then this inconvenience journey clocked unnecessary excess kilometers.Such an inconvinience caused for my time and financilly. Returning the car on Jan 9th 2923 , anything I owed is added on the bill I have already paid, which increased VAT, levy, airport tax. Passing through toll gates, I paid in cash two of my journeys as the car tag did not clock. When I got bill for toll gates and etolls, I was again charged by Woodford for toll gate fares I have already paid. I sent email to advise them of this, they ignored my email and continued to charge me. I felt I was being deliberately ****med! I have never experienced such a terrible service through the years of hiring from O Tambo. Even if Woodford was the last company left on earth , I would rather cycle for days than using their service.

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply16 Jan 2023, 07:01
Official
Dear Ruth

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.

You may email us on ***

Thank you for your support.

Yours Sincerely

Shaylene Hill

Vision 2023 Team

Woodford Group